Individuals & Families

Consumer Assistance

Consumer Assistance 

We are here to help you every step of the way.


Maryland Health Connection offers many consumer assistance options for coverage assistance. We’re in your corner … no matter what corner of the state you’re in.

Click on any of the following assistance topics to find out how you can get help from Maryland Health Connection.

Consumer Support Center

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Contact for help with:
  • Completing an application to determine eligibility for financial assistance or Medicaid
  • Assistance in languages other than English or services for the deaf or hard of hearing
  • Finding a Connector organization in your area
  • General Maryland Health Connection information

Connectors

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Contact for help with:
  • Completing an application to determine eligibility for financial assistance or Medicaid
  • Assistance comparing, selecting and enrolling in a qualified health plan (QHP) or Medicaid
  • In-person, one-on-one support with a certified navigator or assister

Insurance Brokers

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Contact for help with:
  • Completing an application to determine eligibility for financial assistance
  • Comparing and selecting private, qualified health plans (QHPs)
  • Enrolling in a qualified health plan through Maryland Health Connection or outside the marketplace

For over-the-phone support, contact the consumer support center

If you have a question about Maryland Health Connection and how it works, you can call our toll-free phone line and speak with a trained representative who will give you answers that are easy to understand. Our consumer support center also offers health insurance support in 200 languages, as well as TTY services for the deaf or hard of hearing.

Consumer support center details
Call toll free:
1-855-642-8572
1-855-642-8573 for services for the deaf or hard of hearing
Hours of Operation:
The Consumer Support Center hours of operation and holiday closings for the period of May 1, 2014 through September 30, 2014 will be as follows.

Monday-Friday: 8 a.m.-6 p.m.
Saturday: 8 a.m.-2 p.m.
Sunday: CLOSED
Holiday Closings:
Memorial Day: May 26
Independence Day: July 4
Labor Day: September 1

Connector Organizations

Our network of consumer assistance organizations called Connectors offers health insurance assistance in Maryland. They are staffed by navigators and assisters who are certified to help you enroll in Medicaid or a qualified health plan. Refer to the Connector organization map for contact information for the Connector organization in your area.


The Role of Insurance Brokers in Maryland Health Connection

Maryland Health Connection has partnered with insurance brokers throughout the country who can help you understand your insurance plan options. These licensedmhc_broker_seal_COLOR professionals have the knowledge and experience to guide you through the process of selecting a plan that works for you and your family. A directory of insurance brokers authorized by Maryland Health Connection is available to help you find the plan. The directory will be updated weekly as more authorized insurance brokers ask to be included.

These professionals will display the logo to the left on their materials and their names will be listed in Maryland Health Connection as consumer assistance workers. There is no fee when you use an Authorized Insurance Broker.