Consumer Information Update

This page will include information with tips on using MarylandHealthConnection.gov. Please check back frequently, as we are making improvements to the site each day.

Update as of April 1, 2014 at 12:01am

Consumers Who Attempted Enrollment by March 31

  • If you attempted to enroll online or spoke with a consumer support representative for coverage by March 31, you can visit the website to enroll by April 18, 2014. If you have not previously attempted to enroll online, starting the process on our website is the fastest way to get coverage. If you have started an application online, but encountered difficulty, you can get help in person or by phone.
  • If you called the 1-800 hotline and registered by March 31, you will receive a call back from a consumer assistance representative who will be able to help you enroll. You also can visit MarylandHealthConnection.gov and continue your application to enroll before April 18, 2014.

Enrollment, Effective Date and Payment Deadlines

Please see the following chart for enrollment deadlines for qualified health plans. As a reminder, enrollment for Medicaid is year round.

Enrollment Deadline
Coverage Effective Date
Payment Deadline
January 18, 2014February 1, 2014February 15, 2014
February 18, 2014March 1, 2014March 15, 2014
March 18, 2014April 1, 2014April 15, 2014
March 31, 2014May 1, 2014May 15, 2014

Timing of Payments and Insurance Company Contacts

Learn more about when payment is due for your coverage to start and how to get help from the insurance company you chose with this guide.

Check which physicians are in which plans

If you are interested in understanding which health plans a particular doctor participates in, please visit https://providersearch.crisphealth.org – a new service sponsored by Maryland Health Connection. This service substitutes for the (future) physician search feature in Maryland Health Connection, which is not yet active and will not return the names of physicians at this time.

AUTHORIZED INSURANCE BROKERS AVAILABLE STATEWIDE TO ASSIST WITH ENROLLMENT

Maryland Health Connection has partnered with insurance brokers throughout the country who can help you understand your insurance plan options. These licensed professionals have the knowledge and experience to guide you through the process of selecting a plan that works for you and your family. A directory of insurance brokers authorized by Maryland Health Connection is available to help you find the plan. The directory will be updated weekly as more authorized insurance brokers ask to be included.

Consumer Support Center Call Volume

Maryland Health Connection’s consumer support center sometimes experiences high call volumes and wait times can be longer than anticipated. During this time you can get assistance from the following resources:

  • Online: For general information visit MarylandHealthConnection.gov.
  • In-Person: Our local consumer assistance organizations offer in-person assistance throughout Maryland. Contact information and hours of operation are available at MarylandHealthConnection.gov.

Password Reset, User Name Update or Changing Security Questions

You can retrieve your username if you forgot it; change your password; or change your security questions after you have created an account if you need to. See this step by step guide or call the consumer support center for help at 1-855-642-8572 or 1-855-642-8573 for people who are deaf or hard of hearing.

Resuming an Application

Upon returning to Maryland Health Connection to finish a previously started application, DO NOT click on the “Click Here to Apply Now” button. Instead, click the “Resume Application” button on the home page and then on “resume application” on the following page to continue your application.

RESOLVING ISSUES WITH DIFFERENT BROWSERS

For the best consumer experience online use Internet Explorer v8 or v10 or Firefox until an update is provided on any changes to the Chrome experience.

Application Tip: COUNTY REQUIRED

When filling out the application, if you provide a Maryland address, you will be required to provide the appropriate county. While this field is not marked with an asterisk, it is required in this situation.

Review out-of-pocket costs carefully

The application’s built in calculator may underestimate total out-of-pocket costs in some cases. Remember that if you are eligible for reductions in cost sharing, only silver plans will qualify. So a bronze plan might cost less in premium, but more in total out of pocket cost. We expect this to be fixed in the very near future, so if you would prefer, please check back in the next several weeks.

NOW SUPPORTING ELIGIBILITY FOR THE FOLLOWING:

Our system has been upgraded to support the following conditions:

  • Non-parent caretakers
  • Nineteen year olds who were foster children on their 18th birthday
  • Primary applicants with an out-of-state fixed address
  • Households with a tax filer who is claimed as a dependent on a non-household member’s tax return
  • Individuals who have access to employer-sponsored coverage and are seeking financial assistance
  • Complex households with 6 or more members (i.e. households other than two-parent, four or more child households)

Let us know how it goes

Like all new software programs on their launch, the application may have some bugs and glitches. If you run into any issues, you can provide feedback at marylandhealthconnection.gov.