This page will include information with tips on using MarylandHealthConnection.gov. Please check back frequently, as we are making improvements to the site each day.
Update as of December 3, 2013 at 12:43pm
Consumer Support Center Call Volume
Maryland Health Connection’s consumer support center is experiencing high call volumes and wait times may be longer than anticipated. During this time you can get assistance from the following resources:
- Online: For general information visit MarylandHealthConnection.gov.
- In-Person: Our local consumer assistance organizations offer in-person assistance throughout Maryland. Contact information and hours of operation are available at MarylandHealthConnection.gov.
- By Phone: Select the voice prompt for a return call if you would like to speak to a representative. Calls will be returned in the order they are received.
Coverage by January 1st
Enroll in health insurance by December 23rd for health coverage effective January 1, 2014.
RESOLVING ISSUES WITH DIFFERENT BROWSERS
For the best consumer experience online use Internet Explorer v8 or v10 or Firefox until an update is provided on any changes to the Chrome experience.
REVIEW OUT-OF-POCKET COSTS CAREFULLY
The application’s built in calculator may misstate total out-of-pocket costs in some cases. Remember that if you are eligible for reductions in cost sharing, only silver plans will qualify. So a bronze plan might cost less in premium, but more in total out-of-pocket cost. We expect this to be fixed in the very near future, so if you would prefer, please check back in the next several weeks.
NOW SUPPORTING ELIGIBILITY FOR THE FOLLOWING:
Our system has been upgraded to support the following conditions:
- Non-parent caretakers
- Nineteen year olds who were foster children on their 18th birthday
- Primary applicants with an out-of-state fixed address
- Households with a tax filer who is claimed as a dependent on a non-household member’s tax return
- Individuals who have access to employer-sponsored coverage and are seeking financial assistance
- Complex households with 6 or more members (i.e. households other than two-parent, four or more child households)
Forgot your password? Simply select the “Forgot / Change Password” link on the sign-in page and follow the steps to reset your password. Review the security questions as they are presented back to you in a different order than you originally selected. If you experience problems, please contact the consumer support center and provide your username. This information will be sent to our technical team to reset your password. You will receive an email confirmation once your password has been reset.
As you proceed with your application, you may be asked to provide certain verifications (such as for citizenship or residency). We will provide additional information on how to provide the documentation within the next few days. The system itself may be able to resolve some of these issues without additional efforts from you. In the meantime, you should gather documents that relate to the topic requested. Please check this page regularly for updates on this issue.
Resuming an Application
Upon returning to Maryland Health Connection to finish a previously started application, DO NOT click on the “Click Here to Apply Now” button. Instead, click the “Resume Application” button on the home page and then on “resume application” on the following page to continue your application.
Application Tip: COUNTY REQUIRED
When filling out the application, if you provide a Maryland address, you will be required to provide the appropriate county. While this field is not marked with an asterisk, it is required in this situation.
Check which physicians are in which plans
If you are interested in understanding which health plans a particular doctor participates in, please visit https://providersearch.crisphealth.org – a new service sponsored by Maryland Health Connection. This service substitutes for the (future) physician search feature in Maryland Health Connection, which is not yet active and will not return the names of physicians at this time.
Let us know how it goes
Like all new software programs on their launch, the application may have some bugs and glitches. If you run into any issues, you can provide feedback at marylandhealthconnection.gov.
Review out-of-pocket costs carefully
The application’s built in calculator may underestimate total out-of-pocket costs in some cases. Remember that if you are eligible for reductions in cost sharing, only silver plans will qualify. So a bronze plan might cost less in premium, but more in total out of pocket cost. We expect this to be fixed in the very near future, so if you would prefer, please check back in the next several weeks.