Small Business

Consumer Assistance

Consumer Assistance

We are here to help you every step of the way.

Maryland Health Connection offers many options for health insurance assistance for small businesses. We’re committed to making things easier for your business and your employees.

Click on any of the following topics to see where you as a small business owner can find help throughout the plan selection process.

Consumer Support Center


Contact for help with:
  • Completing an application
  • Assistance in languages other than English or services for the deaf or hard of hearing
  • Finding a Connector organization in your area
  • General Maryland Health Connection information



Contact for help with:
  • Completing an application to determine eligibility for tax credits
  • Assistance comparing, selecting and enrolling in a qualified health plan or Medicaid
  • In-person, one-on-one support with a certified SHOP navigator

Insurance Brokers


Contact for help with:
  • Completing an application to determine eligibility for tax credits
  • Comparing and selecting private, qualified health plans (QHPs)
  • Enrolling in a qualified health plan through Maryland Health Connection or outside the marketplace

Check For Upcoming Events

For over-the-phone support, contact the consumer support center

If you have a question about Maryland Health Connection and how it works or need help with health insurance for small businesses, you can call our toll-free phone line and speak with a specially trained representative who will give you answers that are easy to understand. Our CSC also offers assistance in 200 languages, as well as TTY service for the hearing-impaired.

Consumer support center details
Call toll free:
1-855-642-8573 for services for the deaf or hard of hearing
Hours of Operation:
The Consumer Support Center hours of operation and holiday closings for the period of May 1, 2014 through September 30, 2014 will be as follows.

Monday-Friday: 8 a.m.-6 p.m.
Saturday: 8 a.m.-2 p.m.
Sunday: CLOSED
Holiday Closings:
Memorial Day: May 26
Independence Day: July 4
Labor Day: September 1


Maryland Health Connection offers a statewide network of consumer assistance organizations that we call Connectors. They are located in communities around the state and are staffed by certified SHOP navigators, who can assist small employers with enrollment in qualified health plans (QHPs).

You can go to a local Connector organization in your area and get one-on-one, in-person help to find and select health coverage that meets the needs – and budget – of you and your family.

Click on a region on the map to view the Connector Entity and related contact information. 

The Role of Insurance Brokers in Maryland Health Connection

Maryland Health Connection has partnered with insurance brokers throughout the country who can help you understand your insurance plan options. These licensedmhc_broker_seal_COLOR professionals have the knowledge and experience to guide you through the process of selecting a plan that works for you and your small business. A directory of insurance brokers authorized by Maryland Health Connection is available to help you find a plan. The directory will be updated weekly as more authorized insurance brokers ask to be included.

These professionals will display the logo to the right on their materials and their names will be listed in Maryland Health Connection as consumer assistance workers. There is no fee when you use an Authorized Insurance Broker.