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What hours is the call center available?

Our Consumer Support Center provides over-the-phone support with enrollment questions and help applying. The call center offers assistance in more than 200 languages, as well as TTY services for the deaf and hard of hearing. Call toll-free 1-855-642-8572 (TTY: 1-855-642-8573). Hours are Mondays to Fridays 8am - 6pm, Saturdays 8am …

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When does my coverage begin?

Medicaid If you are eligible for Medicaid, MCHP, or MCHP Premium: Your coverage begins on the first day of the month that you applied. For example, if you apply on December 18 and are found eligible, your coverage will be considered effective as of December 1. You may also be …

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Can I enroll in Medicaid, MCHP, or MCHP Premium through Maryland Health Connection?

Yes! You can enroll in Medicaid, MCHP, and MCHP Premium at any time if you are eligible for one of these programs. Enroll online at MarylandHealthConnection.gov, call our Consumer Support Center at 1-855-642-8572 (TTY 1-855-642-8573) or visit a local connector entity, health department or Department of Social Services office.

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How do I know who is trained and certified to help?

Call us at 1-855-642-8572 or use our online directories to find local authorized insurance brokers and connector entity navigators. Please contact your local Health Department or local Department of Social Services to find a caseworker.  

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Who can help me enroll?

Maryland Health Connection has lots of different kinds of trained and certified individuals to help you enroll. Authorized insurance brokers can help you choose an insurance company and health plan that meet the needs of you and your family, and help enrollees with any administrative problems. There is no fee …

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Do I have to enroll online?

No. While you can use MarylandHealthConnection.gov to compare plans, get financial help (if you qualify), and enroll in health coverage, you can also: Apply in person through a trained and certified insurance broker or in-person navigator or caseworker at your local Health Department or Department of Social Services. Call us …

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How long will it take to sign up for coverage?

For those individuals or small households that don’t require assistance, we estimate that it may take about 30–45 minutes to complete the enrollment process. For larger households, or those with complex situations or eligibility issues, it may take longer.

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What economic or life changes should I report to Maryland Health Connection?

Examples of life events that may allow you to enroll in coverage through Maryland Health Connection outside of the annual open enrollment period include: Getting married or divorced Having a child, adopting a child, or placing a child for adoption or in foster care Certain changes in income Moving to …

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