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Home / FAQ / I received the following message “Sorry, we are unable to verify your identity at this time." What do I do?

I received the following message “Sorry, we are unable to verify your identity at this time." What do I do?

If you experience the message “Sorry, we are unable to verify your identity at this time,” it means the federal data services that we use are not available.

You should consider these options:

• Try back at a later time
• Call us at 855-642-8572 (TTY 855-642-8573) and complete your application over the phone
• Apply in person through a local navigator or authorized insurance broker.