Guide to Our Services

If you have questions about enrolling in health coverage or are having an issue with your insurance, we’re happy to connect you with answers.

Our guide below helps you know where to find assistance with specific questions or issues:

Enroll in a health or dental plan, or report household or income changes

Ask a question about your bill, make insurance billing or payment changes, get help with cancellation of health coverage due to nonpayment and/or find out if a specific medical treatment is covered

Contact your insurance company (additional instructions and contact information are provided in our complete payment guide)

CareFirst: 855-444-3121; carefirst.com

Cigna: 877-900-1237; myCigna.com  

Kaiser Permanente: 844-524-7370; kp.org

File a grievance or formal protest regarding a decision already made, such as appealing an eligibility determination made by Maryland Health Connection

If you were denied coverage for health services your insurance thought were unnecessary

  • Call the Health Education and Advocacy Unit (HEAU) of the Attorney General’s Office at 1-877-261-8807.
  • Learn more about your rights when an insurance carrier will not pay for services at MarylandHealthConnection.gov/appeals

File a complaint about the result of an appeal of a denial of coverage and/or file a complaint about a health insurance carrier

Inquire about the status of Medicaid enrollment or renewal

Inquire about the status of document verifications

  • Call Maryland Health Connection at 1-855-642-8572

Inquire about tax-related issues for tax forms 1095-A or 1095-B

Enroll in the Qualified Medicare Beneficiary Program or the Specified Low-Income Medicare Beneficiary Program

Contact your local department of Social Services office: mydhrbenefits.dhr.state.md.us

Allegany County: 301-784-7000

Anne Arundel County: 410-269-4600

Baltimore City: 443-378-4600

Baltimore County: 410-853-3000

Calvert County: 443-550-6999

Caroline County: 410-819-4500

Carroll County: 410-386-3300

Cecil County: 410-996-0306

Charles County: 301-392-6600

Dorchester County: 410-901-4141

Frederick County: 301-600-4555

Garrett County: 301-533-3000

Harford County: 410-836-4955

Howard County: 410-872-8260

Kent County: 410-810-7600

Montgomery County: 240-777-1266

Prince George’s County: 301-209-5000

Queen Anne’s County: 410-758-8000

St. Mary’s County: 240-895-7000

Somerset County: 410-677-4330

Talbot County: 410-770-4848

Washington County: 240-420-2120

Wicomico County: 410-713-3900

Worcester County: 410-677-6806

Our local partners can also help you enroll in health coverage, update your information, and understand financial help available to lower your costs

Allegany, Garrett and Washington counties

Western Maryland Health Insurance Connector



Baltimore City, Baltimore County and Anne Arundel County

HealthCare Access Maryland



Carroll, Frederick and Howard counties

HealthCare Access Maryland



Charles, St. Mary’s and Calvert counties




Harford, Cecil, Kent, Queen Anne’s, Talbot, Caroline and Dorchester counties




Montgomery County

Montgomery County Health Connection



Prince George’s County

Prince George's County Health Connect



Somerset, Wicomico and Worcester counties

Lower Shore Health Insurance Assistance Program



About Maryland Health Connection

Maryland Health Connection is Maryland’s official health insurance marketplace for individuals and families to compare plans and enroll in health and dental coverage. It’s the only place to get financial help with health insurance. See if you qualify for financial help like tax credits or Medicaid/MCHP to make health insurance more affordable.

Visit MarylandHealthConnection.gov to enroll, or download our free Enroll MHC mobile app for Android and iPhone.

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