Internet Policies & Fraud

General Website Privacy

THIS NOTICE DESCRIBES HOW MARYLAND HEALTH CONNECTION MAY GATHER, USE OR DISCLOSE INFORMATION ABOUT YOU AND HOW YOU CAN GET ACCESS TO THE INFORMATION MARYLAND HEALTH CONNECTION GATHERS. PLEASE REVIEW THE NOTICE CAREFULLY.

Thank you for visiting Maryland Health Connection, where you can shop for quality health coverage that fits your budget. Here you can compare health insurance plans and select a plan that meets your needs. You can also see if you qualify for help paying for your health-insurance costs. If for any reason we can help make the shopping experience better for you, please call the Consumer Support Center at our toll free numbers: 1-855-642-8572, or 1-855-642-8573 for the deaf or hearing impaired.

Information Collected and Stored Automatically

When you browse this website, read pages, or download information, we gather and store anonymous information about your visit for statistical purposes. The following information, which does not identify you personally, is gathered:

  • The internet domains (example: aol.com) and IP addresses of users;
  • The type of browser and operating system used to access the site;
  • The date and time of visits;
  • The pages visited by users; and
  • The address from which users link to the website.

We use this statistical information to make this website more useful to visitors, to learn about the number of visitors to our site and the types of social media our visitors use, and to provide more relevant experiences and advertisements to our visitors. We do not track or record personally identifiable information about individuals or their visits.

Cookies

In order to improve the consumer experience on MarylandHealthConnection.gov, services offered, and products, as well as provide more relevant advertisements for those seeking health coverage, this website uses “cookies.” Cookies are small text files that are stored by your web browser. We use cookies to track how you navigate the website in order to make the portal experience more convenient and useful. Our third-party advertising partners, including Google, also use cookies to show our ads to you when you visit other Internet sites, based on your prior visit to our website. This enables Maryland Health Connection to understand your preferences, research and measure the effectiveness of website features, offerings and advertisements, as well as re-market to encourage users to revisit Maryland Health Connection. We use “analytics data” derived by tracking your navigation of our website to inform our ad campaigns and help us offer relevant ads to you. You may customize or opt out of Google’s use of cookies by clicking on the link for Google’s Ads Settings page. More information about opting out of a third-party vendor’s use of cookies is available by visiting the Network Advertising Initiative Opt-Out page. You may also opt out of our use of Google Analytics by visiting the Google Analytics Opt-Out page. We store no personal information based solely on your visit to our website.

E-mail

If you send us an e-mail, we use the information you send us to respond to your inquiry. E-mail correspondence may become a public record. As a public record, your correspondence could be disclosed to other parties upon their request in accordance with Maryland’s Public Information Act. It is our policy to protect the privacy of personal records and to protect confidential or privileged information, including in emails. Such information within an email will be disclosed only as required by law or as necessary or permissible to carry out official duties.

General Privacy Policy

Should you decide to apply for health coverage through Maryland Health Connection, the information you supply in your application will be used to determine whether you are eligible for health and dental coverage offered through Maryland Health Connection and for insurance affordability programs. It also may be used to assist you in making a payment for the insurance plan you select, and for related automated reminders or other activities permitted by law. We will preserve the privacy of personal records and protect confidential or privileged information in full accordance with federal and State law. We will not sell your information to others. Any information that you provide to us in your application will be used only to carry out the functions of Maryland Health Connection or as required by law. Any person who knowingly and willfully uses or discloses information in violation of section 1411(g) of the Affordable Care Act is subject to a civil penalty of up to $25,000 per person or entity, per use or disclosure, in addition to other penalties that may be prescribed by law.

You may log in to your account at Maryland Health Connection, marylandhealthconnection.gov, at any time to access and obtain your information. You may update your information at any time. If you need assistance updating your information or have a concern about your information, you may contact the Consumer Support Center for assistance at our toll free numbers: 1-855-642-8572, or 1-855-642-8573 for the deaf or hearing impaired.

If you have any questions about this privacy statement, please e-mail them to comment@MarylandHBE.com.

If you believe your privacy rights have been violated, you may contact the Maryland Health Connection Privacy Officer at 410-547-6862. Maryland Health Connection will not take any retaliatory action against you if you make a complaint.

Specific Privacy Policy

During the process of registering with Maryland Health Connection, you will be given additional information in accordance with the provisions of 45 C.F.R. § 155.260 of the Affordable Care Act about how the data you provide to Maryland Health Connection will be used and shared.

Accessibility Notice

In addition to applying through the website, you may apply in-person, over the phone, or through the mail. If you apply for coverage using one of these alternative means, you may be required to provide paper copies of documents to verify your application information.

Please call the Consumer Support Center at our toll free numbers: 1-855-642-8572 or 1-855-642-8573 for the hearing impaired for a complete explanation of the ways you can sign up.  The Consumer Support Center representative is also able to work with you to help you sign up for coverage through Maryland Health Connection.

This Notice is available in Spanish.

If you require assistance or wish to report an issue related to the accessibility of any content on this website, please email comment@MarylandHBE.com. If applicable, please include the web address or Uniform Resource Locator (URL) and the specific problems you have encountered.

Privacy Policy Changes

Changes to our website may necessitate changes to our privacy statement. Notification will be posted on this website in the Internet Policies & Fraud section. The information contained in this privacy statement applies only to marylandhealthconnection.gov and not to any linked sites.

Effective Date: October 1, 2013 (Revised February 24, 2014)