In-Person Assistance

Free, in-person help

In an effort to help combat the spread of the coronavirus, most in-person help is temporarily unavailable. However, local navigators and brokers are authorized to assist consumers with the Maryland Health Connection application by phone. Please contact a navigator in your area or call our call center for assistance.

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Thousands of trained staff are available throughout Maryland to help you apply and enroll

Search for an authorized broker in your area

Find your local consumer assistance organization or navigator

Maryland Health Connection’s consumer assistance organizations have staff in every county to provide free, in-person assistance to help you determine if you qualify to get lower costs for a private health plan, or if you qualify for free health coverage through Medicaid.

See a list of local offices (PDF) or learn more by choosing your county below:

Allegany | Anne Arundel | Baltimore City | Baltimore County | Calvert | Caroline | Carroll | Cecil | Charles | Dorchester | Frederick | Garrett | Harford | Howard | Kent | Montgomery | Prince George’s | Queen Anne’s | Somerset | St. Mary’s | Talbot | Washington | Wicomico | Worcester

consumer assistance regions map

Look for a Certified Application Counselor

Certified Application Counselors offer free, in-person help applying for health coverage and enrolling.

CACs are trained counselors certified by Maryland Health Connection and sponsored by community-based organizations, health care providers, units of state or local government, and other entities authorized by Maryland Health Connection.

Find a CAC near you (PDF)

Visit your local health department or department of social services

Enrollment in Medicaid is year-round. You can apply for Medicaid online now at www.MarylandHealthConnection.gov or by visiting a local health department (PDF), department of social services or connector entity.

Pregnant women are encouraged to apply at local health departments (PDF). Call 1-800-456-8900 for information.

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Other ways to get help

Download our free mobile app, Enroll MHC, from the Apple Store (iPhone) or the Google Play Store (Android) to apply from your phone.

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Call us toll-free at 1-855-642-8572 (Deaf and hard of hearing use Relay service)

Our consumer support center offers assistance in more than 200 languages, as well as TTY services for the deaf and hard of hearing.

Hours: Mondays to Fridays 8 a.m. – 6 p.m. During open enrollment (Nov. 1 to Dec. 15) we offer extended hours.


Have these items ready

If you are applying in person, be sure to bring the following items with you:

  • Photo identification
  • Birth dates for each household member applying for coverage
  • Social Security numbers or document numbers for each household member applying for coverage, if they have an SSN or other document number
  • Employer and income information for everyone in your household (including pay stubs, W-2 forms or tax forms)
  • Citizenship or immigration information for anyone applying for coverage
  • Information about any job-related health insurance available to your household

View Application Checklist (PDF)

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